Troubleshooting
Unfortunately, from time to time, access to resources may be problematic. There are many reasons why this might happen. Some of the possible reasons and things you can try to gain access are below.
The Adobe Acrobat Reader is required to read PDF files.
Download your free copy here. 
- Page does not load, is very slow, or is blank
- Hit the stop button, then reload or refresh.
- Close your browser down and try again.
- Upgrade to latest version of your browser.
- If downloading a PDF, make sure you are using the latest version of Adobe Acrobat (8)
- Network traffic may be slow, try again later.
- PDFs cause the browser to crash
- Not all PDF files are compatible with older versions of Adobe Acrobat, update to latest version.
- Access is denied.
- Some resources only permit a limited number of users. You should try later.
- Page not found / 404 Not Found
- Host sever may be down, try again later
- Page blocked by WebMarshall
-
of the resource you were trying to access
- Subscription expired
- Check that access is not limited to back issues
of the journal title
- Access is refused without signing in and there is no password
- Access to some resources is IP validated, and therefore only accessible via the hospital network.
- Thieme journals
- At present there is a problem with providing access to journals published by Thieme outside of the Austin Health network. Onsite access at Austin Health is not affected. We are attempting to rectify this issue but it is a known problem worldwide, so we are dependent on outside players to contribute to resolve the issue.
