Survey results
2010
The Austin Health Library engaged the services of
Insync surveys to
run a survey for 2 weeks in April 2010. The survey generated 495 responses.
Percentage of respondents by site:
- Austin Hospital 63.5%
- Heidelberg Repatriation Hospital 13.7%
- Royal Talbot Rehabililtation Centre
10.5%
- Mercy Hospital for Women 9.9%
Percentage of respondents by demographic:
- Doctors: 22.3%
- Nurses/Midwives: 30.5%
- Scientists: 5.3%
- Allied health: 24.4%
- Students: 9.5%
- Other: 7.9%
Weighted performance index: the Library recorded an overall
score of 83.0%. This places the Austin Health Library at the very top
of libraries that have surveyed with Insync surveys over the last
2 years and reflects a score increase of 2.8% since the previous survey in
2007 (Other libraries recently surveyed and included in the Insync surveys database
are some of the major tertiary institutions, (eg. Monash University, ANU,
University of NSW)
Overall satisfaction with the library service was 5.92 (out of 7) which
while slightly down from the previous survey, still places the library in the
top 25% of libraries surveyed in the last 2 years.
Top 10 importance factors (as judged by survey respondents)
- Library staff are approachable and helpful
- Library staff provide accurate answers to my enquiries
- Library staff are readily available to assist me
- Library staff treat me fairly and without discrimination
- Online resources (eg. journals, databases, ebooks) meet my
needs
- Face-to-face enquiry services meet my needs
- The Library contributes to evidence based practice
- The Library web site is easy to use
- Library staff handle requests for literature searches adequately
- Information sources located in the Library (eg. books, journals,
DVDs) meet my learning and research
needs
Top 10 performance factors (as judged by survey respondents)
- Library
staff treat me fairly and without discrimination *
- Library staff are approachable and helpful *
- Library
staff provide accurate answers to my enquiries *
- Library
staff are readily available to assist me *
- Face-to-face
enquiry services meet my needs *
- Books and articles I have requested from other
libraries are campuses are delivered promptly
- Library staff handle requests
for literature searches adequately *
- The Library contributes of evidence based practice *
- Books
and journals are reshelved quickly
- I can find a quiet place in the Library
to study when I need to
* Also in list of 10 top importance
factors
