Survey results
The Austin Health library ran a survey for 2 weeks in August 2007.
- 617 fully completed surveys
- 82 partially completed surveys
- Total: 699 surveys
Overall quality of the library service: 5.96 out of 7 (85%)
(Ranking high in the top 25% when compared with other libraries)
Overall satisfaction with the library service: 5.97 out of 7 (85%)
(Ranking top when compared with other libraries)
Percentage of respondents by site
- Austin: 73%
- Heidelberg: 14%
- Royal Talbot: 5%
- Mercy: 6%
Percentage of respondents by demographic
- Doctors: 21%
- Nurses/Midwives: 30%
- Scientists: 5%
- Allied health: 19%
- Students: 18%
- Other: 7%
Top 10 in Importance
- Library staff are friendly and helpful 6.43 (92%)
- Library staff provide quality service 6.31 (90%)
- The range of e-journals is adequate for my needs 6.30 (90%)
- Library staff provide clear and accurate answers to my queries 6.30 (90%)
- Library staff are readily available to assist me 6.26 (89%)
- On-site access to electronic resources is easily available 6.26 (89%)
- Library staff display professionalism 6.25 (89%)
- The library web site is easy to use 6.24 (89%)
- The Library contributes to evidence based practice 6.16 (88%)
- Library access meets my needs 6.16 (88%)
Top 10 in Performance
- * Library staff are friendly and helpful 6.35 (91%)
- * Library staff display professionalism 6.35 (91%)
- * Library staff are readily available to assist me 6.11 (87%)
- * Library staff provide quality service 6.11 (87%)
- * Library staff provide clear and accurate answers to my queries 6.10 (87%)
- Library staff respond in a timely manner 6.08 (87%)
- * The Library contributes to evidence based practice 5.88 (84%)
- Library staff handle requests for literature searches adequately 5.88 (84%)
- Books and journals are reshelved quickly 5.82 (83%)
- Information from the Library contributes to quality patient care 5.76 (82%)
* Also in Top 10 in Importance
